This privacy notice explains how we use any personal information we collect about you.
What information do we collect about you?
We collect information about you when you seek to engage us for financial planning services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to effectively carry out the services that you require from us. Without collecting your personal data, we would not be able to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information collected about you?
We use the information collected to establish your needs and find the most appropriate solutions. You can object or restrict us processing your personal information.
Who might we share your information with?
We will not share your information for marketing purposes with other companies.
In order to deliver our services to you effectively we may share your details with:
Where third parties are involved in processing your data we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party we will use appropriate security measures to protect your personal data in transit. Any personal data will be forwarded using password protected documents and/or encrypted secure messaging systems.
How long do we keep hold of your information?
During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it is in our and your legitimate interests to do so. In any case, we will not keep your personal data for longer than 5 years after our relationship with you has ended.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Recording communications
We, and persons acting on our behalf, may record and/or monitor communications including telephone conversations, emails, fax and other electronic communications between our staff and you. The purpose of recording communications is to have an accurate record of our communications.
Marketing
We would like to send you information about our products and services which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0303 123 1113 (local rate)
Changes to our privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated in May 2018. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.
How to contact us
If you have any questions about our privacy policy or information we hold about you, please contact us at info@pelier.co.uk or write to us at:
Pelier Financial Limited, 5 St John’s Lane, London EC1M 4BH